+86 13808855822 
E-MAIL：info@szbalance.com 
ANSWER QUESTIONS
24/7 support for customs, shipping, and supply chain questions
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Q:Can you handle customs clearance and transport goods from the destination port to our warehouse?
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Certainly. We specialize in door-to-door shipping services for your cargo. At your request, we will coordinate our overseas team and broker partners to clear your goods through customs at the destination country.
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Q:Do you also provide pickup services from suppliers' addresses in Mainland China?
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Yes. Upon receiving precise address details, we will schedule pickup as part of our service.
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Q:May I ask if you can provide specialized freight transportation services
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Since expanding full-chain services in 2019, we have successfully provided customized logistics solutions for hundreds of domestic factoriesand overseas direct customers, especially specializing in fine-grained transportation management of high-value-added products and e-commerce goods.
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Q:If your supplier lacks export rights, here’s how we will handle it
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We will examine the specific product names and utilize our exporter to declare the goods for you. Generally, this poses no issue unless the items fall under the restricted export list. However, some general goods still require payment of corresponding exporter service fees and customs clearance fees.
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Q:Can I safely entrust the goods to you for transportation?
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Balance Logistics Inc. is a comprehensive logistics service provider specializing in the China-U.S. trade lane. We are dedicated to delivering efficient and reliable end-to-end supply chain solutions for our clients. Leveraging 20 years of industry expertise, we integrate core services including ocean freight booking (LCL/FCL), customs clearance, U.S. final-mile trucking, and overseas warehousing.
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Q:When should I pay the freight charges?
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If you are new customer with us, it's required to clear the payment once the shipment in bounded our warehouse in China then it will be scheduled to ship out;
If you are a customer who has continuous shipments under us Balance processing,it can be settled after goods departure and before arrived destination port of discharge;
If you are a big account customer,we are open to consult a reasonable credit term for you.